This is for anyone who is also mad about IceNetwork charging for TCC.
I used Facebook to message IN and ask about this.
Here is the chat transcript. It seems like deceptive advertising but IN does not seem to think so.
Chat Conversation Start
Me
Why is IN charging subscribers an extra $9.99 for TCC?
IN
Because the event is not included in the Season Pass subscription.
Me
It was and is on the list that was advertised as being included in the regular subscription.
IN
It is on the season schedule. It was not advertised as being part of the Season Pass.
Me
When you click on subscribe (last fall the huge add for TCC was not showing) then under the figure skating season pass it lists some events and has a link to a complete list of events that is under the heading "includes". Nothing is mentioned about TCC not being included in the season pass.
IN
The verbiage on the event page specifies that video will be provided on a subscription basis, not to Season Pass subscribers.
Me
So, when IN advertises a list under the heading "included" you have to click on each and every event in the list to get to the actual event page to read the verbiage because each event may not be included even though it was in a list that was under the heading "included" in the season pass?
IN
This event was added to the season schedule after the initial list of subscription events was announced. It requires an additional purchase to watch it.
Me
Whenever it was added it appears to be under an "included" list if you purchase a season pass at this time. You would still need to click on each competition to get to the event page to see if there is an extra charge. Is this not true? It should clearly state next to any event on the "included " list that it is not included in the season pass.
So, for next season is IN going to basically hide what is truly included in the season pass unless you open each and every event page? Why does In do it this way? It could be considered deceptive advertising.
IN
The event was never advertised as being part of the season-long subscription product. To answer your second question, no decision has been made at this time about next season's Season Pass.
Me - Here is a cut and paste from the IN site:
2015-16 Figure Skating Season Pass
On Sale
Now $49.99
Buy Gift
Subscription
Includes:
2016 Prudential U.S. Figure Skating Championships
2015 Grand Prix Series
2016 World Championships
2016 Four Continents Championships
2016 European Championships
2016 U.S. Synchronized Skating Championships
For a complete list of events, click here.
_____________________________________________
Me again, slightly pissed.
I disagree. If you look at what I just cut from the IN site, it only shows 6 events by name that are included and tells you to click here for a complete list of events. One assumes that we are told to go see the complete list of events that will also be included. This is deceptive. Nowhere does it say that the link we are told to go to which is listed under the season pass area includes events that are not included and you can't find this out unless you open each and every event page.
My request is that you make it very obvious to a future subscriber exactly what is included and not hide it in this manner. This is not nice customer service and makes it seem as if IN is trying to hide things to get people to sign up anyway. Please correct this practice.
Chat Conversation End
I used Facebook to message IN and ask about this.
Here is the chat transcript. It seems like deceptive advertising but IN does not seem to think so.
Chat Conversation Start
Me
Why is IN charging subscribers an extra $9.99 for TCC?
IN
Because the event is not included in the Season Pass subscription.
Me
It was and is on the list that was advertised as being included in the regular subscription.
IN
It is on the season schedule. It was not advertised as being part of the Season Pass.
Me
When you click on subscribe (last fall the huge add for TCC was not showing) then under the figure skating season pass it lists some events and has a link to a complete list of events that is under the heading "includes". Nothing is mentioned about TCC not being included in the season pass.
IN
The verbiage on the event page specifies that video will be provided on a subscription basis, not to Season Pass subscribers.
Me
So, when IN advertises a list under the heading "included" you have to click on each and every event in the list to get to the actual event page to read the verbiage because each event may not be included even though it was in a list that was under the heading "included" in the season pass?
IN
This event was added to the season schedule after the initial list of subscription events was announced. It requires an additional purchase to watch it.
Me
Whenever it was added it appears to be under an "included" list if you purchase a season pass at this time. You would still need to click on each competition to get to the event page to see if there is an extra charge. Is this not true? It should clearly state next to any event on the "included " list that it is not included in the season pass.
So, for next season is IN going to basically hide what is truly included in the season pass unless you open each and every event page? Why does In do it this way? It could be considered deceptive advertising.
IN
The event was never advertised as being part of the season-long subscription product. To answer your second question, no decision has been made at this time about next season's Season Pass.
Me - Here is a cut and paste from the IN site:
2015-16 Figure Skating Season Pass
On Sale
Now $49.99
Buy Gift
Subscription
Includes:
2016 Prudential U.S. Figure Skating Championships
2015 Grand Prix Series
2016 World Championships
2016 Four Continents Championships
2016 European Championships
2016 U.S. Synchronized Skating Championships
For a complete list of events, click here.
_____________________________________________
Me again, slightly pissed.
I disagree. If you look at what I just cut from the IN site, it only shows 6 events by name that are included and tells you to click here for a complete list of events. One assumes that we are told to go see the complete list of events that will also be included. This is deceptive. Nowhere does it say that the link we are told to go to which is listed under the season pass area includes events that are not included and you can't find this out unless you open each and every event page.
My request is that you make it very obvious to a future subscriber exactly what is included and not hide it in this manner. This is not nice customer service and makes it seem as if IN is trying to hide things to get people to sign up anyway. Please correct this practice.
Chat Conversation End