- Joined
- Jul 9, 2017
Recently, (late November) I paid for a club membership at a rink closer to my home. It's much smaller than the previous one I was apart of but, gave me access to skate frequently due to my schedule making me less available now.
I paid for the membership (made sure to have an email receipt of it from Entryeeze), and filled all required forms that turned DIRECTLY to the rink during this time. On the website they've addressed that they will contact me directly afterwards.
For the past three months, I've been waiting for a response of any confirmation just assuming that they were taking their time etc etc. I've only gotten one response so far around early February when I had emailed after tries asking if they've received the forms, and wondering if it's possible to have a private coach. The reply alerted me that one of the board members will speak to the head adviser of a new member, and we will be contacted by them for further information about club activities and getting a coach.
It's been about three weeks or so since I've heard a word. I assumed that they were busy and since it snowed as well, there might have been a delay with travelling to the rink. Yet, I've been following their Facebook and seeing that they have been active with activities (had an award ceremony for skaters), and there will be a board meeting this Saturday at the rink. This morning I had called the rink again to talk, only was able contact a member of the club that merely forwarded me to the adviser's number to call. The voicemail box was full so I couldn't leave a message.
I don't know what to do and I'm pretty mad and upset. My mom had paid for the membership and it's just wasting money at this point since we would be required to renew it in July. I've been waiting for a while and I doubt they will get in touch with me anytime soon with the emails and calls... I'm pretty sure that the money towards the membership is non-refundable but I've paid for a service that I've never been given.
I paid for the membership (made sure to have an email receipt of it from Entryeeze), and filled all required forms that turned DIRECTLY to the rink during this time. On the website they've addressed that they will contact me directly afterwards.
For the past three months, I've been waiting for a response of any confirmation just assuming that they were taking their time etc etc. I've only gotten one response so far around early February when I had emailed after tries asking if they've received the forms, and wondering if it's possible to have a private coach. The reply alerted me that one of the board members will speak to the head adviser of a new member, and we will be contacted by them for further information about club activities and getting a coach.
It's been about three weeks or so since I've heard a word. I assumed that they were busy and since it snowed as well, there might have been a delay with travelling to the rink. Yet, I've been following their Facebook and seeing that they have been active with activities (had an award ceremony for skaters), and there will be a board meeting this Saturday at the rink. This morning I had called the rink again to talk, only was able contact a member of the club that merely forwarded me to the adviser's number to call. The voicemail box was full so I couldn't leave a message.
I don't know what to do and I'm pretty mad and upset. My mom had paid for the membership and it's just wasting money at this point since we would be required to renew it in July. I've been waiting for a while and I doubt they will get in touch with me anytime soon with the emails and calls... I'm pretty sure that the money towards the membership is non-refundable but I've paid for a service that I've never been given.